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The annual PC Pro Service and Reliability Awards are almost upon us and with the votes counted we can now reveal the companies that will be contesting the IT industry's most prestigious gongs come 17 September 2008.

Around 15,000 people voted this year, giving the PC Pro Awards an unmatched insight into the level of customer service UK technology buyers receive.

Reliability & Service Awards

The Reliability & Service Awards tap our readers' experiences with manufacturers, giving an unbiased account of the reliability of the products they bought, the customer support they received and whether they would buy from that company again. Read on for the shortlisted companies in each product category.

Laptop Award: Acer, Apple, Asus, Dell, HP, Lenovo, Samsung, Sony, Toshiba

Desktop PC Award: Acer, Dell, HP, Medion, Novatech, PC Specialist

Digital Camera Award: Canon, Casio, Fujifilm, Nikon, Olympus, Panasonic, Pentax, Samsung, Sony

Printer Award: Brother, Canon, Epson, HP, Konica, Minolta, Lexmark, Samsung

Monitor Award: BenQ, Dell, Hanns G, Iiyama, LG, NEC, Philips, Samsung, Sony, ViewSonic

Smartphone Award: Apple, HTC, LG, Nokia, RIM, Samsung, Sony Ericsson

Wireless Router Award: 3Com, Buffalo, D-Link, Draytek, Linksys, Netgear, Zyxel

Motherboard Award: Abit, AOpen, Asus, Gigabyte, MSI

Graphics Card Award: Asus, BFG, EVGA, Gigabyte, MSI, PNY, Sparkle, XFX

Best ISP: Be Internet, Demon Internet, Eclipse, Freedom 2Surf, Madasafish, Nildram, O2, PlusNet, Sky, Virgin Media, Zen Internet

Best Web Host: 1and1.co.uk, Fast2host,

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Heart Internet, Memset, Namesco, Zen Internet

Best Online Retailer: 7dayshop, Amazon, Apple, CCL, Misco, Morecomputers.com, Novatech, Play.com, Printerbase, Quiet PC, Scan, SVP

Software of the Year: The ten pieces of software that have most impressed PC Pro's readers during 2008 (note that Firefox 3 was released too late to make the voting). The shortlist is:

Acronis True Image, Adobe Creative Suite, Adobe Photoshop Elements, AVG Free Edition, CCleaner, Diskeeper, Google Earth, Kaspersky Internet Security, Mozilla Thunderbird, Serif PagePlus

Hardware of the Year: The hardware that has most impressed PC Pro's experts this year. The shortlist follows:

Apple iPhone 3G, Apple MacBook Air, Asus Eee PC, Chillblast Fusion Juggernaut, Dell XPS One, Intel Atom, Lenovo X300, Logitech Squeezebox Duet, Nokia E71, Sony VAIO SR-Series

Editorial Awards:

There are three editorial awards, which are decided on purely by the PC Pro editorial team (including the Real World Contributing Editors): the Real World Business award goes to the company which has made the biggest impact on business computing in the last year; the Technology Innovator award seeks to find the company which has introduced the most groundbreaking technology in 2008; and the Environmental Innovator of the Year, which rewards companies that make innovative "green" systems or have significantly reduced their own or their customers' carbon dioxide output. Read on for this year's shortlists.

Technology Innovator: AMD, Apple, Asus, DisplayLink, Draytek, Gigabyte, Intel, Microsoft, RIM, Symantec

Environmental Innovator: BT Global Services, Dell, D-Link, Gigabyte, Google, gm2 Logistics, Memset, Tranquil PC, Very PC, VMware

Real World Business: Draytek, HP, Intel, Lenovo, Microsoft, NetSupport, RIM, Sophos, Very PC, VMware